Publication Date: 7 July 2019
Last Updated: 27 August 2019

It has come to our attention that some users have been experiencing a delay in loading captive portals on Apple devices. The said delay sometimes takes up to a minute. This behavior has been observed on devices that are on iOS 12. It was also observed that there is no issue on other iOS devices that are on earlier versions, Android, OSX, and Windows devices.

According
to Apple forum discussions, Apple has been informed and has acknowledged the
issue. Although it has not been confirmed officially by Apple, sources say that
it has been partially fixed in iOS 12.4 Beta 3 and additional fixes are
expected in iOS 13. iOS 12.4 is expected to be out in a month, and iOS 13 in
the Fall.

Recommended Action

We have released IG 4 Update #34 which includes improvement on how the gateway handles CaptiveNetworkPortal agent to help speed up the loading of captive portals. Please update your gateways to the latest patch.

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