Careers at ANTlabs

Job Summary

The Technical Sales Consultant will be pivotal in spearheading global Technical Sales initiatives for telecom, ISP (Internet Service Provider), and enterprise clients. This role demands a comprehensive understanding of Telco+, Networking business use cases, with the ability to translate customer needs into tailored product or solution offerings. As an integral member of the Technical Sales team, the consultant will collaborate closely with the Sales division to secure business opportunities that drive revenue growth. This position emphasizes a customer-focused, solution-oriented approach, requiring the consultant to effectively present solution overviews through compelling storytelling and provide cost justification for packaged solutions.

About ANTlabs

ANTlabs (Advanced Network Technology Labs) is a distinguished, multi-award-winning provider of technology solutions, dedicated to addressing the unique Internet business requirements of service providers worldwide. With a strategic focus on three key sectors—Hospitality, Carriers, and Large Venue Networks—we deliver comprehensive solutions designed to foster viable business models and accelerate return on investment for telcos, ISPs, airports, stadiums, hotels, and educational campuses. For over 25 years, we have upheld a commitment to telco-grade reliability and enterprise-grade security, ensuring our solutions are scalable to meet both present and future demands.

What We Offer

• Opportunity to work with innovative and industry-leading products in the telecommunications sector.
• A collaborative, fast-paced work environment where you can make a direct impact on business success.
• Competitive compensation package and benefits.
• Global exposure and the chance to work on large-scale, high-impact projects.

Responsibilities

Business and Strategy

• Primarily engaged in technical consulting, offering our NGN products for turn-key solution sales.
• Handle sales leads from global Telecom and Enterprise customers and understand their business needs.
• Conduct technical discovery calls with customers to understand and address their pain points effectively through a viable solution proposal.
• Show your technical expertise from the Telecom, Enterprise, and Networking domains by recommending the right solutions to the customer’s technology team.
• Work independently and do presentations, demos, PoCs, proposal writing, security compliance, and product briefings.

Processes

• Adhere to the ANTlabs standards, terminologies, and governance process.
• Collaborate with the Sales division on customer engagement.
• Build strong relationships with cross-functional teams and key stakeholders.
• Work with technology teams for the overall solution in line with ANTlabs’ policies and procedures.
• Follow standard tender submissions for RFI and RFPs.
• Package solutions effectively, ensuring they are technically feasible, scalable, and aligned with customer goals.

Business Conduct

• Design tailored technical solutions that leverage our product suite based on customer requirements.
• Requires personal responsibility in maintaining high standards of ethics, business conduct across the company.
• Develop accurate solution costing based on customer specifications, technical requirements, and desired outcomes.
• Proactively identify, escalate, resolve risk, conduct, and compliance matters.

Risk Management

• Foresee any risk that might arise during the initial offering, tender requirements in the technical sales, and escalate proactively.
• Every solution proposed must be in line with ANTlabs’ guidelines to prevent any risk for the company and the customer.

Governance

• Follow the company and group policies being implemented.
• Adhere to standard ANTlabs solution terminology across all communications, documentation.

Key Stakeholders

• Sales division – deals with global sales leads
• Service Excellence – cross-validation of solution offering
• PMO – to deliver projects once the deal is secured through a purchase order
• Operations (support) division – for project maintenance and post-sales enquiries
• Partners – agency or contractors leading to the end customer

Our Ideal Candidate

• 8 – 10 years of experience in Telecom, Enterprise Networking solutions
• Experience in technical sales/consulting, solution architect with a strong technology background
• BE / MCA / MSc in computer science, Engineering disciplines
• Preferred – certifications from cloud providers, networking, and AGILE
• Certifications – good to have – RHCSA/ CCDP / CCIE / RHCE

Role-Specific Technical Skills

• Prepare detailed proposals, presentations, cost sheets, and technical scope documentation to support the sales process.
• Strong experience in designing, implementing, and supporting enterprise-level networking solutions.
• Experience in 5G mobile core elements, DDI, IPAM solutions is highly required.
• Strong knowledge of security and networking infrastructure environment.
• Strong knowledge of External API integration frameworks.
• Knowledge of network virtualization environments.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Self-motivated, independent, and able to multitask.
• Business travel is required.

Job Brief

The role is responsible for the planning, coordination, and development of the ANTlabs products, core platforms, and technologies. The candidate is required to supervise the work of multiple diverse teams in Singapore, the Philippines, and other countries in the Development and Technology department.

The Engineering Manager’s primary focus covers:

1. Participating in the review and overseeing the execution of new designs, services and processes for the development and technology department.
2. System integration and quality assurance for product and patch releases.
3. Software development, code maintenance, feature updates, version upgrades and technology refresh in collaboration with the product and service operations departments.
4. Custom software engineering for customer solutions delivered by the service delivery team.
5. Evaluate and determine the department team structure, recruitment, outsourcing, training and talent development to meet current and future project and technologies demands.

Requirements

• The candidate must have at least 3 years of experience directly managing a team of 5 or more engineers in different countries.
• Proven work experience managing or leading the software development or system that has been deployed and operating as a public 24×7 Internet service for 3 or more years.
• The candidate must have a strong background in Linux software development and system integration; and good knowledge of cloud service providers, e.g. AWS, Azure etc, virtualization infrastructure, e.g. VMWare, OpenStack etc. and networking, e.g. LAN, campus-wide, metropolitan networks.
• Candidate with industrial experience delivering 24×7 network-based services, large scale distributed systems supporting 100K or more concurrent users, web services for large public venues, subscription and utility-based services for a global customer base, a common technology platform for rapid automated deployment will be valued.

Responsibilities 

• Provide technical deployments in all running projects & new projects as a team member of the Service Delivery Division.
• Understand how to gather more technical requirements/information and recommend a solution.
• Must be able to install Linux systems, do end-to-end/pilot testing in staging/production environments, perform ANTlabs solution verification, and perform fault escalation.
• Perform troubleshooting and patch fixes at a hardware and software level.
• Able to diagnose, isolate, troubleshoot, and fix technical issues under pressure.
• Show responsibility for all assigned tasks, that may even require working after office hours (in certain urgent situations) to achieve tasks or timely project completion.
• Demonstrates ability to execute and perform timely follow-up to ensure customer satisfaction & instill quality in every aspect of job function.
• Any other matters as instructed by the Supervisor (or) Project Managers when required due to the job nature.
• Overseas travel may be required for onsite implementation (duration – depends on project/customer/onsite requirement).

Technical Skills/Experience:

• Experience in installing, managing, and troubleshooting Linux Operating systems such as RHEL, CentOS or Ubuntu
• Experience and knowledge of open source applications/tools such as HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc
• Experience and knowledge of Virtualization technologies (KVM, Microsoft Hyper-V and VMware)
• Experience and knowledge of Cloud Services like AWS, GCP, Azure, etc.
• Database knowledge such as MySQL, MariaDB, PostgreSQL, etc
• Basic understanding of cloud/enterprise networking and security best practices
• Knowledge of OS/Application security hardening.
• Experience in Linux shell/Bash script
• Experience and knowledge of networking such as switching, routing, firewall, VLAN, TCP/IP
• Knowledge of containerization and related tools (Docker, Docker Swarm, Kubernetes) will be preferred.
• Having Dell Power Edge installation and troubleshooting experience will be advantages.

Requirements:

• Minimum 3-5 years of technical work experience in the IT/Telecom industry with the following technical skills/experience.
• Bachelor’s Degree in Engineering (Computer / Telecommunications), Computer Science / Information Technology, or equivalent.
• Fast learner with a positive attitude and the ability to handle multiple concurrent projects independently without much supervision.
• Able to perform duties inside a data center environment, outside of office hours, and/or night activities as required by the projects.

Job Description 

As a Service Desk Engineer, you will act as the first point of contact for ANTlabs’ customers to report issues and faults relating to our products for support and services.

The primary objective of the role is to provide first-time resolution. This will be achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.

Throughout this process, you will remain the single point of contact between ANTlabs and the customers during your shift, maintaining ownership, providing timely updates, and ensuring the fault is given the correct level of priority and attention.

This is a position that calls for excellent customer service skills, the ability to articulate resolutions clearly and confidently to customers, and a good level of technical knowledge of ANTlabs products.

Responsibilities:

• Involve in providing customers and partners with in-depth technical assistance in the use of our products and solutions.
• Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction.
• Form part of an on-call rotation order to guarantee 24x7x365 support to customers in shifts.
• Participate in the maintenance of support documentation.

Requirements:

• Has experience working with Linux OS (1-2yrs)
• Experience in UNIX scripting is a plus
• Networking experience exposure or CCNA certified is a plus
• Have prior knowledge and experience in troubleshooting, configuring gateway appliance, or network appliance
• Resourceful with good analytical skills and ability to perform systematic troubleshooting techniques
• Good customer handling and communication skills
• Comfortable in handling customers over the phone
• Good and clear communication skills (oral and written)
• Knowledge in PMS is a plus
• Basic HTML / PHP is a plus

Personality:

• Collaborative team player
• Self-motivated, highly responsible
• Able to work well under pressure
• Responsible and good work ethics

Location: Philippines, Thailand, ASEAN or Singapore, Hybrid work model possible
Division: Marketing Dept, ANTlabs Hospitality

About Us

ANTlabs Hospitality is a high-tech, high-touch service provider for the hospitality and MICE industry. We’re expanding our reach and launching new services, making it an exciting time to join our team. We are looking for a creative and strategic Marketing Specialist who will play a crucial role in shaping our brand and driving our marketing initiatives forward.

Role Overview

The Marketing Specialist will support the Product & Marketing Director and collaborate across teams to develop and execute impactful marketing initiatives. This role requires a professional with a strong understanding of marketing techniques and analytics, capable of contributing to the growth of our brand while assisting in strategic and operational tasks.

Key Responsibilities

• Strategy Development & Implementation:
  • Assist the Director in planning and executing comprehensive marketing strategies.
  • Conduct market research to provide insights and identify trends and opportunities.
• Content Creation & Campaign Management:
  • Create engaging content, including images,videos, datasheets, brochures, and website updates.
  • Manage and execute marketing campaigns across multiple platforms, analyzing performance and optimizing for best results.
• Event Management:
  • Support the Director in planning and executing virtual and in-person events, such as exhibitions, partner gatherings, and seminars.
  • Assist with event logistics, promotional materials, and post-event follow-up to maximize impact.
• Web & Digital Management:
  • Develop and update webpages, ensuring content is engaging and optimized for SEO.
  • Utilize tools like WordPress, CSS (basic knowledge preferred), and other digital platforms to maintain a strong online presence.
• Data Analysis & Reporting:
  • Analyze marketing data and generate performance reports, providing insights for continuous improvement.
  • Track KPIs to measure the success of campaigns and recommend strategies for optimization.
• Collaboration & Cross-Functional Support:
  • Work with cross-functional teams, including Product, Sales, and Customer Support, to align marketing efforts with company objectives.
  • Provide support to the Product & Marketing Director and assist in new service launches.

Qualifications & Experience

• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Experience: 2 to 5 years of experience in a marketing role, preferably in IT services or the hospitality industry.
• Technical Skills:
  • Proficiency in marketing tools and platforms (e.g., SEO, SEM, CRM systems, analytics).
  • Familiarity with WordPress and basic knowledge of CSS is a plus.
  • Experience with design software like Adobe Creative Suite is preferred.
• Analytical & Communication Skills:
  • Strong analytical skills to interpret data and make informed decisions.
  • Excellent written and verbal communication skills, with the ability to create compelling content.
• Organizational Skills:
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Detail-oriented and capable of working independently or as part of a team.

Why Join Us?

• Be part of a forward-thinking company at the forefront of hospitality technology.
• Collaborate with a global team and contribute to projects that have a significant impact.
• Enjoy professional development opportunities in a supportive and dynamic work environment.

Ready to Make an Impact?
Apply now and be part of our journey at ANTlabs Hospitality. We look forward to welcoming a creative and driven Marketing Specialist to our team!

Email us at: marketing@antlabs.com