• Advisory: Fidelio Opera Ignoring DB Sync Request from ANTlabs Gateways

    Publication Date: 17 November 2016 Description There is a PMS default setting on the Fidelio Opera system which specifies that the PMS will ignore DB sync request less than 60s. With this default setting configured, the Opera PMS will ignore all DB sync requests that it receives from our gateway within 60s of establishing connection. This […]

  • New IG 4 Captive Portal Login Page Templates Now Available

    ANTlabs released more templates for captive portal pages in the latest IG 4 Patch 8 and these will also come bundled together with the latest SG 4.  The template allows you to personalize your captive portal pages. You may upload rotating background images, change font colors, personalize messages and upload banner images. The full background […]

  • Why Your iPhone May Have Trouble Connecting to Public WiFi

    Ever tried going online by using your iPad or iPhone at a coffee shop and couldn’t login? The reasons could range from network congestion to simply because you couldn’t find the shop’s captive WiFi network login page. “Why can my friend see the login page on her iPhone but I can’t on mine?” Public WiFi […]

  • Configuring Advanced QoS Classes

    The new ANTlabs Advanced QoS allows administrators to configure intricate bandwidth allocation policies for users in your network. With the way people are consuming data these days, it is important to achieve fair sharing of bandwidth among users so user experience will not suffer.

    One of the unique features of the ANTlabs Advanced QoS 3-stage engine is its capability to allow multiple devices to share a single bandwidth rate limit per user. For example, you wish to allocate 1MB per guest. Each guest will only use up this amount of bandwidth among his/her devices and it will be shared equally.

    With Advanced QoS 3-stage engine, bandwidth utilization can be maximized by creating differentiated classes of services for different groups of users.

    Screenshot 2015-12-16 17.32.23

    How to Manage Network Bandwidth Using ANTlabs Advanced QoS Classes

    Login to your gateway admin and go to Bandwidth > QoS Class. You will find the three Advanced QoS classes when you click and expand Advanced Settings:

    QoS Classes
    QoS Classes

    Guaranteed Bandwidth Tier (GBT)

    This tier has the highest priority and is typically reserved for users who need higher quality bandwidth no matter how many users there are in the system. Users in guaranteed bandwidth tier shall always get the requested bandwidth in total. Bandwidth will be divided equally among all users in the same tier in a dynamic manner based on the total number of users who requested for it. For example, 10MBps is allocated for this class and there are 10 users. If there are only two active users requesting for bandwidth, then each user will get 5 Mbps. When other users start to request for bandwidth, the bandwidth will be dynamically adjusted accordingly.

    This is class is suitable for (but not limited to) large venues, conferences and company guests staying in hotels. ANTlabs Advanced QoS enables you to have up to 30 guaranteed bandwidth tiers.

    Premium Tier (CT)

    Higher bandwidth is shared among premium users or VIPs in this tier and excess bandwidth from other tiers may be used if available. This is usually what is offered for paid internet usage in lounges, waiting rooms, and other visitor-based networks. This tier typically guarantees best quality of service.

    Complimentary Tier (CT)

    The connectivity in this tier has the lowest priority. All users share the allocated bandwidth and is suitable for non-paying guests or those who just need basic Internet access.

    Customizing Further with Settings & Shaping

    The Settings and Shaping tabs show you additional options that allow you to fine-tune bandwidth allocation even more.

    In Settings, you can choose to assign network devices and MAC addresses to your different pre-defined QoS classes.

    Settings
    Settings

    Shaping tab takes it even further by allowing you to prioritize apps that need connectivity. When enabled, you can assign what percentage apps take from your pre-assigned Download and Upload limits. For example, you want to increase bandwidth for Streaming or throttle down P2P users, you may do so in this area.

    ApplicationTraffic Shaping
    Application Traffic Shaping

    Advanced QoS Plus Settings

    You can create and customize different traffic shaping rules for specific application traffic types.  These can then be later tied to different user groups.

    Apply even finer control by customizing the bandwidth to individual plans that will be applied to a specific user group(s).  Choose from specific category of traffic type and tie it to the QoS Class rule created earlier.   Access these settings anywhere on the ASP from the Cloud.

    Conclusion

    ANTlabs Advanced QoS allows you to manage bandwidth easily in such a way that the different needs of your users are met and to ensure the fair sharing of bandwidth, especially when it is limited.

    In our previous post, we introduced Plans and how establishments can set it up to meet different needs of users. This time, we will discuss use case scenarios to better illustrate the use of IG 4 Plans in different environments. We shall delve more on the most common use case scenario: Fixed Duration

    Use Case 1: Unlimited

    Unlimited Plan is typically used in corporate environment where there is no need to enforce quota. Staff users can get internet access whenever they are logged in the office network. This may also be applicable to campuses, serviced apartments and similar network setups where users often get unlimited Internet access.

    hotel wifi solutions

    Use Case 2: Fixed Duration

    Fixed duration is often used in hotels and other visitor-based networks. Time count down usually starts from the guest’s first login and ends usually on the day the guest checks out.

    Here is a sample list of plans for a hotel:uc2-aGuests typically get free WiFi and there are usually way more users on this plan type. Bandwidth, however, is not limitless. In order to ensure fair use and a generally good experience for all guests, free Internet access is limited at a reasonable speed. In our example, 3Mbps access is shared for guests with free access.

    Hotels may want to provide faster Internet connection to VIPs and this can be done easily by simply selecting the VIP plan (e.g. 3 days (10 devices) – Free (VIP)). Here is an example of how you can customize the VIP plan further:Plan DetailsIn this example, download and upload bandwidth are set to 10Mbps, which is higher than that of the regular guests with free access. VIPs can also use the same account for up to 10 devices (as set in this example) while the regular free access only allows account sharing for up to 3 devices. Seamless relogin is also enabled so that whenever the guest is within the coverage area, he/she need not go through the login page again to get WiFi connectivity.

    There are times when you may need to assign a public IP (e.g. webcasting) and you may opt to create a separate plan for it if your establishment or venue has a lot of guests who would request this.

    Here is a sample diagram of a typical hospitality network with various zones:

    Hospitality Diagram
    Hospitality Diagram

     

    In our diagram, zones have different account provisioning and authentication methods. Guests can then choose the plans they want at the login page.

    Use Case 3: Stored Duration

    This scenario is comparable to mobile voice prepaid plans wherein balance is only deducted when used. This is often used with the auto-logout feature to prevent overcharging. Some establishments may offer prepaid Internet (e.g prepaid scratch cards) and go for this plan type so that their customers may get access only when needed and as long as he or she still has available balance. This may be used in transit lounges or any establishment where prepaid Internet access is more suitable.

    In our example here, this Stored Duration plan grants 72 hours (3 days) to the user and there is no expiry date as to when this should be consumed:uc3

     

    Use Case 4: Stored Volume

    Stored Volume is comparable to mobile data prepaid usage where a user is given a specific volume for consumption. It Is common in Australia and the Middle East. For example, establishments would like to allocate 650Mb per user and then throttle the users down when it is exceeded or automatically log them out of the network. It is generally preferred to just throttle them down at minimum speed when users have hit their assigned data cap.uc4

     

    Conclusion

    As shown in these use case scenarios, user experience can be improved through IG4’s intelligent bandwidth management. IG 4 enables establishments to meet the Internet connectivity needs of practically every kind of user and this is easily done by setting up Plans.

  • Feature Spotlight: How to Improve Guest Internet Experience the Easy Way with IG 4 Plans

    We’re starting a series of biweekly articles that will focus on ANTlabs products features. To start this series, we’ll focus on IG 4 Plans and Use Case Scenarios… The total hotel guest experience these days already includes how convenient it is to stay connected, whether these guests are business travelers who conduct video conferences or […]

  • Introducing the Newer and Better Advanced QoS

    ANTlabs is proud to announce that IG 4 has newer and better Advanced QoS module. Learn more about it here.

  • ANTlabs is Moving to a New Location

    We are pleased to announce that on 28 December 2015, our office will be relocated to the following address. Please note that all contact information (telephone, fax, e-mail and web address) will remained unchanged. New Address: 114 Lavender Street #10-75 CT Hub 2 Singapore 338729 Telephone: +65 6858 6789 (unchanged) Fax: +65 6487 4567 (unchanged) […]

  • Learning PortalANTlabs is pleased to announce that our online learning portal (https://edu.antlabs.com/) is now available to all partners worldwide. The new online learning portal offers training courses that aims to equip partners with the relevant knowledge (products and processes) to work more effectivity and efficiency. Course content is provided in short, well-defined modules and some of these courses comes with a certification.

    For more details on the available courses, please contact your account manager or email to sales@antlabs.com to request for permission to access the portal.

  • Advisory: SQL Injection and Reflected Cross Site Scripting Vulnerabilities (CVE-201502849 and CVE-2015-2850)

    Publication Date: 06 Jul 2015 Description SQL Injection Vulnerability A vulnerability which allows user to perform queries on the underlying datastore via ppli URL parameter of the default login page main.ant; CVE-2015-2849 Cross-Site Scripting Vulnerability A reflected cross-site scripting vulnerability exists in the msg URL parameter of the admin login page index-login.ant; CVE-2015-2850 Impact A remote […]