ANTlabs powers guest Wi-Fi for Millennium Hotels & Resorts
Elevating guest digital experiences and hospitality for the world-renowned hotel group
In today’s hyper-interconnected world, delivering seamless guest experiences is the key to success in the hospitality industry. ANTlabs, a leading hospitality IT solutions provider, is proud to play a pivotal role in this pursuit by providing cutting-edge solutions to Millennium Hotel & Resorts (Millennium H&R), an established and world-renowned hotel group. The successful completion of the first phase marks a significant milestone as Millennium H&R has standardized their Guest Wi-Fi portal and integrated ANTlabs’ solutions across their Middle East properties. This will greatly enhance guest satisfaction, and brand identity, and allows the IT management to streamline its operations.
ANTlabs: A Proven Innovator in Hospitality IT for Over 23 Years
With over 23 years of industry experience, ANTlabs has earned a reputation as a trailblazer in hospitality IT solutions and garnered the trust of hotels and resorts worldwide. “Our collaboration with Millennium Hotel & Resorts in the Middle East has been a testament to ANTlabs’ expertise spanning more than 2 decades in delivering exceptional IT solutions for the hospitality industry. Through our high-capacity SG5 gateways and ASP Cloud Wi-Fi Management platform, we have successfully standardized their Guest Wi-Fi experience across their Middle East properties. We are thrilled to witness the positive impact on guest satisfaction and brand identity, and we eagerly anticipate the next phase of seamless roaming and loyalty program integration.” – Mr. Peng Soon, Aw, VP Sales & BD, ANTlabs.
Standardizing Quality Hotel Wi-Fi Experience with Unmatched Flexibility
Through ANTlabs’ high-capacity SG5 gateways and the ASP Cloud Wi-Fi Management platform, Millennium H&R have achieved a unified and immersive brand identity across their properties in the Middle East. The portal standardization has amplified guest engagement and satisfaction while granting Millennium H&R the flexibility to customize services to cater to local preferences and cultural nuances.
Advanced QoS for Streamlined Bandwidth Management
Millennium H&R can now seamlessly manage and optimize bandwidth allocation with ANTlabs’ Advanced QoS features. This ensures uninterrupted connectivity for guests, regardless of their location within the premises. A multi-stage QoS engine will allow the hotel to flexibly manage the bandwidth per device, or per user account, and even assign dedicated bandwidth tiers to certain user groups if needed.
Cross-Pollination of Technology Features for Unmatched Scalability
ANTlabs’ expertise extends beyond the hospitality sector as they also serve large service providers and mobile operators. This cross-pollination of technology features allows ANTlabs to infuse the scalability and robustness of solutions designed for massive network infrastructures into the hospitality domain. Hotels and resorts benefit from state-of-the-art technologies that have proven their mettle in demanding and complex network environments. One example is the Advanced QoS feature that has multi-stage QoS control and field tested in large public venues and city-wide Wi-Fi hotspots by mobile operators.
Looking Ahead: Seamless Roaming and Loyalty Program Integration
The upcoming phase will see ANTlabs further enhancing guest experiences through seamless roaming capabilities, allowing guests to transition effortlessly between different Millennium H&R properties in the Middle East after a first visit. Moreover, the planned integration of Millennium H&R’s esteemed “MyMillennium” loyalty program with ANTlabs’ solution will encourage enrollment and offer guests exclusive benefits. Recognition of Elite members will enable Millennium H&R to extend personalized VIP experiences, reinforce customer loyalty, and deepen customer engagement and relationships.
Conclusion
With the successful completion of the first phase, Millennium H&R has taken significant strides in transforming guest experiences through standardized Guest Wi-Fi offerings and brand identity. ANTlabs’ cutting-edge solutions have elevated guest satisfaction and streamlined bandwidth management, enhancing operational efficiency. As Millennium H&R looks forward to the next phase, they anticipate even greater success in enhancing guest engagement and promoting their MyMillennium loyalty programme. With ANTlabs as their trusted HSIA Hotel Wi-Fi solutions provider, the hospitality industry can expect continuous growth in guest experiences and loyalty, solidifying Millennium H&R’s position as a leading brand in the Middle East. The collaboration underscores ANTlabs’ commitment to delivering unparalleled guest experiences while empowering Millennium H&R to achieve excellence in their hospitality services.