Automation: The Next Big Thing for Cloud and Digitization
A for Automation
According to Wikipedia, automation describes a wide range of technologies that reduce human intervention in processes. As the tongue-in-cheek section header implies, automation may very soon be the first thing on your priority to-do list. Much has been said about the merits of moving to the “Cloud” or “Digitization”. While shifting to the cloud or making business processes more digital will have some inherent productivity gains or even strategic advantages, we feel that automation is key to driving more impactful revenue and operational results.
Automation is critical to providing a consistent and satisfying customer experience, benefiting from expert decision-making, or ensuring a high level of service quality. These are attributes that are especially important for the service industry, including for Network Managed Service Providers (MSPs), Telcos, and the Hospitality industry.
Benefits of Automation for the MSPs, Telcos and Hospitality Industry
1. As business activities pick up, MSPs that can scale up and down quickly and cost-effectively will be able to benefit from this trend. Venue owners and businesses who are facing uncertainty will prefer low start-up cost and pay-as-you-use subscription business models. MSPs who can provide flexibility to customers and tune their pricing models quickly will dominate the market. “Wi-Fi-as-a-service” (WiFi-aaS) is fast gaining popularity and increasingly preferred.
2. The demand for Enterprise managed Wi-Fi services should pick up as business owners and corporates want to outsource infrastructure investment or migrate from Capex to Opex spending model, while relying on MSPs to deliver reliable wireless connectivity for their operations. Centralized monitoring, with easy remote onboarding of customers while empowering them to self-help or administer basic functions are critical success factors.
3. It is important for MSPs to have deep understanding of their target customer segments and what is happening in their network, in order to spot business opportunities or respond quickly to operational issues respectively. In the past, many MSPs have built systems in silos to address different business opportunities which made data consolidation and analytics difficult or impossible. A good centralized system that incorporates data analytics with machine learning can help both Marketing, Business Development and Operations team to better address market segments and ensure service levels are met.
ANTlabs ASP / ASP Cloud Managed Wi-Fi Solutions for MSPs
There are many ways that automation can be applied to allow companies to reap the benefits mentioned earlier. Here are some examples that ANTlabs has helped evolve our customer’s business processes with our product features or our ability to help customize to their requirements.
Backup and recovery automation for optimum system availability and resiliency
With our ASP managed service platform or ASP Cloud service, configuration and recovery data can be backed up centrally. During system failures at a local site, high availability on our gateways automatically kicks in, preventing service downtime. Alerts are sent out automatically. In the event of a full local system failure, the MSP can quickly send in a replacement unit and restore the service fast with the backups that are stored in the cloud. With simple instructions, a non-IT staff can power up a gateway and allow both the gateway and ASP to automatically self-configure and restore optimized settings finetuned by IT group corporate. All these can be monitored remotely by an administrator(s) from our ASP platform.
Dynamic login pages automation for best user experience and lower operation workload
The IT Administrator of a MICE venue can predefine and configure new login portal pages to be shown at a specific location at a specific date and time so that they don’t have to remember to change or rush to make last-minute changes before a new event starts. Our Event Manager module helps save time, while potentially allowing non-IT staff to help in times of manpower crunch with the easy-to-use, and intuitive user interface.
Automated surveys for more customer satisfaction insights
A customer satisfaction survey can be sent automatically after a guest has checked out of a hotel or finished a meal at a restaurant. Instead of relying on staff to remember to do this mundane step and collate the results, such a simple form of automation can alert management if service standards have been exemplary or degraded.
Improve Telcos and MSPs productivity and mitigate manpower resources crunch
During government-mandated lockdowns, ANTlabs Tru’AUTH AAA and Tru’IP DHCP/DNS systems have aided Telcos and MSPs to respond rapidly to shifting consumption spikes of bandwidth in the network. AAA authentication, DHCP, and DNS service are important network services for a Telco. With automation, a much leaner network team could bring up new network coverage quickly and shift the required network resources to multiple sites without sacrificing quality. Coupled with the use of telemetry data, automated expert rules can help Operations teams during maintenance windows to ensure that pre-established operational procedures set up by experienced operators can be faithfully executed by less experienced staff. Real-time visibility on our systems, help provide human engineers or managers with speedy confirmation of service recovery and relevant reports for audit.
The above examples illustrate the wide range that automation can enhance service quality in small steps for individual customers or create a huge impact on an operator’s network affecting millions.
Automation is the next step to realize the benefits of shifting to the cloud and digitization of business processes. For more than 20 years, ANTlabs has built robust networking solutions for Telcos, MSPs, large venues, and the hospitality industry. With our unique insight into the needs of small venue owners to large-scale network operators, we continually apply automation through product innovation and customize for our customers. The ability to customize to our customers’ environment is one of many unique advantages offered by ANTlabs.
Automation is key to driving more impactful revenue and operational results. It will allow the MSPs, Telcos, and hospitality industry to provide a consistently high-quality customer experience, respond faster to a dynamic business environment and ensure a high level of operational efficiency.